These terms and conditions apply to the use of the Biora (UK) online shop (www.biora.co.uk). Biora (UK) online shop is owned and run by Fandy’s Enterprises Ltd.

Please read through these terms and conditions carefully. You will be required to accept these terms and conditions in order to complete the ordering process on frontcovercosmetics.com. If you do access the website, and / or place an order, by doing so you agree to be bound by the terms and conditions as set out below.

1. How to order

All orders must be placed online through the website using the shopping basket facility provided. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way.

2. Method of payment

You can pay with PayPal, using a PayPal account or your debit/credit card. We are unable to accept Amercian Express, cheques, cash, or postal orders through the website. Orders will only be processed if you provide the card holder’s name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by Biora (UK) or Fandy’s Enterprises Ltd for incorrect or incomplete details submitted on the website.

3. Delivery

We aim despatch your order within 7 working days of receiving it.

You have 15 days for items delivered to the UK or 25 days for worldwide deliveries, from the order date to inform us if you have not received your order by emailinginfo@biora.co.uk.

4. Pricing and Availability

If one of our products is out of stock or unavailable we will endeavour to contact you to arrange a refund or alternative delivery date.

5. Returns

If for any reason you are unhappy with your purchase, you can return it to us, at your expense, in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note we can only accept the return of opened items if they are faulty. We recommend using padded packaging and special delivery.

6. Cancellation

We aim to meet the Distance Selling Regulations and every customer has the right to cancel their order within 7 days of receiving their goods.

If you wish to cancel your order please email us at info@biora.co.uk. as soon as possible, but at the latest within 7 days of receiving your goods. If goods have already been received you must return them following the instructions detailed above.

Items should, be unused, unopened and in their original packaging and must be accompanied by the original delivery note. We recommend that you send goods by recorded delivery.

Refunds will be made to the card which you originally used for the purchase.

Nothing in these conditions affects your statutory rights as a consumer.

7. Items damaged in transit

If you receive an item and it has been damaged in the post please report this to us within 7 working days of delivery.

Send us an email including:

  1. Your details
  2. Your order number
  3. A photo of the damage to the item and packaging

Our email address is info@biora.co.uk..

We will arrange for replacement items to be sent to you, and will send a freepost label if we need you to send the old item back to us.

8. Complaints

We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be sent to Customer Services via email, info@biora.co.uk.

We aim to acknowledge any complaint made through the website by email within 5 days, and to conclude our investigations as soon as possible thereafter, but this timescale will be dependent upon the specific nature of the complaint.

9. Data protection and privacy

We respect your absolute right to privacy. Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.

Any information that you give us will never be given or sold to any other organisation under any circumstance without your express permission except our provider of online payment facilities in connection with your processing your order, and (3) to couriers and other subcontractors for the purpose of fulfilling orders.

The types of personal information we will collect from you are:

  • Contact information for order fulfillment and customer services purposes (such as name, email address, delivery address and telephone number). This information may be used to contact you in case of difficulty in processing an order or to deal with customer services issues
  • Financial information relating to your payment for products (such as credit card number and expiry date) is collected and held securely by PayPal on our behalf. This information is used for billing purposes and to fulfil customers’ orders.

Biora (UK) takes precautions to protect users’ information. We have in place security systems and encryption technology to help ensure the security of your personal information. The servers on which we collect and store personal information are kept in an accredited and secure environment.

We use the information you give us to fulfill your order and to contact you in case of issues with your order. We also use your personal details and contact information for the following reasons:

  • Internal record keeping
  • To improve the website and service provided by the Biora (UK) online shop
  • To contact you in case of difficulty in processing an order or to investigate customer services issues
  • To follow up as part of our customer care procedures

Biora (UK) and Fandy’s Enterprises Ltd are the sole owners of the information collected on this website.We will not pass on your personal information to any secondary organisations or use it for any purposes other than those stated above and in the terms and conditions.

We will notify you of any changes to the ways we will treat your personal information by placing a notice on this website and by email. You will always have a choice as to whether or not you wish us to use your information for additional purposes. Information will be used in accordance with the privacy policy under which it was collected.

Any questions regarding our privacy policy should be directed to Customer Services using the website contact form.

10. Exclusion of Biora (UK) and Fandy’s Enterprises Ltd liability

The information shown on this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make any decision or take any action.

Biora (UK) and Fandy’s Enterprises Ltd do not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.

Biora (UK) and Fandy’s Enterprises Ltd make no warranty that this website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

Biora (UK) and Fandy’s Enterprises Ltd excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties to this website. This website also contains links to and contains information from other websites which are not under the control of and are not maintained by Biora (UK) and Fandy’s Enterprises Ltd.

11. Copyright & intellectual property

Unless otherwise specified, the copyright in the contents of all the pages in this website are owned or licensed to Biora (UK) and Fandy’s Enterprises Ltd, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of Biora (UK) and Fandy’s Enterprises Ltdd, except when this occurs incidentally while using the site for private and non-commercial use.

Please note: any unauthorised use of Biora (UK) and Fandy’s Enterprises Ltd’s copyright and trademarks is an infringement of Biora (UK) and Fandy’s Enterprises Ltd’s Intellectual Property and may lead to legal action and other remedies permitted under the Trade Marks Act 1994 and the Copyright Design and Patents Act 1988.

12. Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website and its use and these terms and conditions.